Shipping Policy

Things to double-check
Before placing your order, make sure to check if:
- your new items will fit where you want; and
- doors, stairwells, and other entrances (including lifts) are big enough to allow for access when purchasing a standard delivery service.

Most of our furniture comes flat-packed, giving you more options to take home in a car, ute, or trailer. Bulkier items, like lounges or sofas, can be difficult to move so bring a friend or two to help.

A lot of our range requires some assembly. If you need help putting together your furniture, you may need to contact a local handyman or qualified tradesman.

Standard Delivery - FREE
We deliver Australia Wide for FREE, in most cases, delivery for products purchased online will take 2–5 days, but for some products, such as Special Orders items, it may take 7–14 days.

FAQs
Can I change my delivery address after submitting an order?
No, unfortunately, once an order has been placed, we are unable to change the address.

Can I make changes to my order?

We will always make our best effort to accommodate any changes. Please contact Customer Support, support@moderndecor.com.au, who will assist you with your query.

Can my order be delivered to Post Office Box or Locker?
Due to the various dimensions of orders, we currently do not deliver to post office boxes or lockers.

Do I need to provide assistance when my order is delivered?
Provided delivery is free, we assume that customers can provide reasonable assistance during delivery. Customers will be contacted prior to the booking of the delivery to ensure that they are able to provide reasonable assistance. If customers are not able to aid the driver, then assistance will be organised with the courier at an additional cost to the customer.

Do you deliver dangerous goods?
We restrict the sale and delivery of dangerous goods on our website.

How long will my delivery take?
In most cases, delivery for products purchased online will take 2–5 days, but for some products, such as Special Orders items, it may take 7–14 days.

What will happen if I’m not at home when my order is delivered?
All orders of less than $250 is assumed to have an “Authority to Leave” (ATL). With an ATL If you are not home, the provider will supply a proof of delivery note, including a photo of the item and its placement. Metro deliveries only.

For Regional deliveries or orders above $250, we will contact you to seek ATL or agree when you will be home to receive the delivery.

Please note that if the provider believes that the location is not secure, they will not leave your order unattended and will notify you.

Who will deliver my order?
We partner with the market-leading carriers to ensure we provide the best service at the lowest cost. We manage these carriers to ensure that deliveries meet promised expectations and is simple and easy for customers.

Additional Information:

Please do note that some orders may be sent in different packages, which means you may receive multiple boxes on different days or on the same day, this is due to how our warehouse operates.