We want you to love your new furniture. If you find it's been damaged, just let us know and we will do what we can to assist.
We will happily exchange your products for products of equivalent value or provide you with a full refund if you change your mind within 7 days of the date of your order (for most orders).
There are no refunds or returns after the applicable cooling-off period above.
Please remember refunds or returns are only available where the product is returned undamaged, in its original condition and packaging, complete with instruction manuals, assembly instructions, and accessories. You are also responsible for all transportation costs (although we will do what we can to minimise them).
Proof of purchase
You must show us reasonable proof of purchase and may be required to present Photo ID when requesting a refund, exchange, or repair to a product that you have purchased from us. Proof of purchase includes:
- Tax Invoice
- Receipt or Delivery Note for online purchases. Unfortunately, a confirmation email is not sufficient.
- Finance Documentation.
Whilst we will make every effort to locate transaction receipts through our system if you have lost or misplaced your tax invoice, we will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount for which the product in question was purchased. Multiple item purchases in one transaction will limit our ability to establish proof of purchase.
Refunds & returns for unsafe, defective, or damaged goods
Your entitlement to a refund, repair, or replacement for unsafe, defective, or damaged goods is outlined in our Quality Guarantee. All faults or defects should be reported to us within 7 days of the defect or fault appearing to avoid any further damage. You may lose the benefit of the Quality Guarantee unless you abide by its terms.
Refunds generally are only paid to the customer whose personal details are noted on the Tax Invoice. Refunds will be processed using the original payment method. If you purchased using a credit card, any refund will be processed to that card. Please note that processing times for refunds to credit/debit cards are outside of our control. PayPal refunds will be processed to the card or account used for the original purchase. PayPal refunds will generally be processed within 24 hours.
If you have any questions, or would like to make a refund please head to our Contact Us Page.